St John Health
HealthcareWeb DevBuilding a comprehensive healthcare website with patient portal, appointment booking, and HIPAA-compliant data handling.
Website: stjohnhealth.com.au
📘 Project Brief
St John Health is a multi-specialty healthcare provider serving communities across the region with over 15 locations and 200+ healthcare professionals. They approached us to modernize their digital presence and create a comprehensive platform that would improve patient experience and streamline their operations.
The project required building a sophisticated healthcare website that could handle complex patient interactions, appointment scheduling, secure messaging, and integration with their existing Electronic Health Record (EHR) system, all while maintaining strict HIPAA compliance standards.
🚧 Challenges
Ensuring HIPAA compliance throughout the entire platform, including secure data transmission, storage, and user authentication.
Integrating with multiple existing systems including EHR, billing software, and appointment scheduling platforms.
Creating a user-friendly interface that could serve both tech-savvy and less technical patients across all age groups.
Building a complex appointment scheduling system that could handle multiple providers, locations, and appointment types.
Implementing a secure patient portal with access to medical records, test results, and prescription management.
Ensuring the platform could handle high traffic volumes and maintain performance during peak usage times.
🛠️ Solution
We built a custom healthcare platform using Next.js with a robust backend infrastructure hosted on HIPAA-compliant cloud services with end-to-end encryption.
We implemented a comprehensive patient portal with secure login, two-factor authentication, and role-based access control for different user types.
We developed a sophisticated appointment scheduling system with real-time availability, automated reminders, and integration with provider calendars.
We created secure APIs for EHR integration, allowing seamless data flow between the website and existing healthcare systems.
We implemented a telemedicine platform with video conferencing capabilities, secure messaging, and digital prescription management.
We designed an intuitive user interface with accessibility features, ensuring the platform is usable by patients with varying technical abilities and disabilities.
We built a comprehensive content management system for healthcare providers to update services, provider information, and health resources.
⚙️ Technical Features
Security & Compliance
- HIPAA-compliant infrastructure and data handling
- End-to-end encryption for all data transmission
- Multi-factor authentication and role-based access
- Audit logging and compliance monitoring
- Regular security assessments and penetration testing
Patient Portal Features
- Secure access to medical records and test results
- Online appointment scheduling and management
- Prescription refill requests and management
- Secure messaging with healthcare providers
- Billing and insurance information management
Integration Capabilities
- EHR system integration (Epic, Cerner, Allscripts)
- Practice management software integration
- Insurance verification and billing systems
- Laboratory and imaging system connections
- Pharmacy networks for e-prescribing
Performance & Accessibility
- WCAG 2.1 AA accessibility compliance
- Mobile-responsive design for all devices
- High-performance caching and CDN implementation
- Multi-language support for diverse patient populations
- 24/7 monitoring and automated backup systems
📈 Results
The comprehensive healthcare platform we built for St John Health has transformed their patient experience and operational efficiency, leading to significant improvements across all key metrics.
Increase in online appointment bookings
Reduction in phone call volume
Patient satisfaction score
Operational Improvements
- 45% reduction in administrative workload through automation
- 83% of patients now use the online portal regularly
- 60% increase in prescription refill efficiency
- 99.9% uptime with zero security incidents
Platform Showcase
Online Appointment Scheduling
Mobile-Optimized Experience
Quick links to every St. John service
"StageFX delivered a healthcare platform that exceeded our expectations in every way. The patient portal has revolutionized how our patients interact with our services, and the HIPAA-compliant infrastructure gives us complete confidence in data security. Our staff productivity has increased significantly, and patient satisfaction scores have reached an all-time high. The platform's integration with our existing systems was seamless, and the ongoing support has been exceptional."
Dr. Sarah Mitchell
Marketing Director, St John Health